What CRM Services Are You Looking For?
CRM Consulting and Strategy Planning
Our team has gained solid expertise in consulting companies on their CRM strategies and picking effective tools that fit their business scenarios.
CRM Software Development and Implementation
Velvetech helps organizations leverage CRM adoption services: implement solutions of any complexity, build custom modules, enable systems integration.
CRM Integration and Customization
Embrace the best practices for CRM configuration and take advantage of customization opportunities to enhance the functionality or tailor it to your needs.
Velvetech’s expertise in custom CRM development services and consulting has been highly acclaimed by Clutch, a trusted B2B ratings and reviews site, that ranked Velvetech as Top Marketing Automation Consultants.
Our CRM implementation and integration services will set your business among industry leaders, leaving your competitors far behind. We provide cutting-edge CRM technologies to unlock the full potential of your Sales, Marketing, and Customer Care.
CRM Gets Everybody on the Same Page
Sales
- • Collaborative sales process
- • Omnichannel customer engagement
- • AI assistance throughout the customer life cycle
Marketing
- • 360-degree customer view
- • Process-driven approach
- • Elaborate metrics for marketing activities tracking
Customer Care
- • Intuitive self-service web portals
- • Contextual real-time guidance
- • Customer interaction analytics to spot revenue opportunities
Management
- • Data-based decision making
- • Unified control center
- • Real-time insight into customer buying habits
Best-in-Class CRM Solutions We Support
It might be surprising how many types of CRM systems there are. From sales and marketing automation tools and customer service platforms to partner management portals and industry-specific CRMs, businesses use a wide variety of solutions. They embrace CRM software development services to build fully custom systems from scratch or extend existing platforms with tailored workflows, integrations, and dashboards.
Need help with your CRM improvement?
CRM Features and Functionality for Successful Outcomes
Workflow Optimization
CRM supplies your employees with up-to-date info for their daily routine and removes redundant interactions.
Automation
Automation of sales, marketing, and customer service unlocks your potential for exponential growth.
BI and Data Analytics
CRM solutions provide managers with at-a-glance insights, ensuring informed on-the-spot decisions.
Unified Management
Manage all mission-critical processes in a single reliable system without the hassle of switching between apps.
Cloud
The cloud nature of CRM enables online collaboration and integration with your software ecosystem.
Mobile
Field workers, equipped with a mobile CRM, will ensure an uninterrupted experience for your customers.
AI and No-Code
Built-in AI and no-code tools automate workflows, generate insights, and adapt CRM to business needs without complex engineering.
End-to-End CRM Software Services
CRM Implementation
We deploy Creatio, HubSpot, Dynamics, Salesforce, and other CRMs for SMBs and enterprises.
CRM Customization
Tailoring a CRM to your specific business needs is the crucial aspect of successful implementation.
Custom CRM Development
For organizations with unique business processes we develop fully custom CRM solutions.
CRM Integration
We make sure your CRM naturally fits in with the existing ecosystem: from telephony to CMS, ERP, etc.
CRM Data Migration
We ensure secure data migration and unification from legacy CRMs and other data sources.
Maintenance and Support
Our top priority is to maintain your CRM up-to-date and operational, even during peak intervals.
CRM development services are essentially valuable for companies that manage complex customer journeys, high-volume sales pipelines, multi-channel communications, or distributed teams. Usually, the list of the core beneficiaries includes:
- B2B organizations
- enterprise sales teams
- financial services firms
- healthcare providers
- manufacturing companies
- SaaS providers
- eCommerce companies
- rapidly scaling startups.
However, almost any business that relies on structured customer data, repeatable processes, and performance visibility can take advantage of a customized CRM solution.
Transforming Business with GenAI-Infused Software
GenAI is generating buzz in tech and business communities, but what are the real benefits of its implementation for companies?
Watch our webinar to uncover opportunities GenAI creates for business and learn how to integrate it into your processes for maximum benefit./p>
CRM Integration Services for Any Needs
Telephony
We provide CRM integration with KAZOO, RingCentral, and other phone systems to streamline your customer communications.
Email Marketing Platform
We help you track the performance of your email marketing campaigns by integrating your CRM with a mailing server.
Accounting & Payments
By securely connecting your CRM to an accounting system and payment gateway, we help you track all accounts & payments in a single place.
Document Management
Consolidation with a document management system makes your CRM an all-in-one solution to work on contracts, scans, etc.
Helpdesk
CRM connected with a support system guarantees you’ll stay up-to-date on your customer journey, ready to take action.
Custom Integrations
Our team has over ten years of experience in integrating CRM solutions with ERP, CMS, POS, and other cloud-based systems.
Ready to start CRM software development?
Gaining Control of Contact Center Performance
What if every customer could deal with your single most effective sales and service person?
Watch the webinar to find out the ways to improve multichannel customer engagement, resolve tickets faster, and drive more deals.
CRM Development vs. CRM Customization
CRM from Scratch
A CRM designed and developed from the ground up to meet your company’s specific needs is the key to long-term success.
Our team delivers custom CRM software development to optimize processes and workflows at your company.
- Optimal set of features
- Less time for training employees
- Unlimited potential for further enhancements
- Zero hidden costs
Off-the-Shelf CRM
Customization of a ready CRM solution is a viable option for both a small business or large enterprise seeking to improve the output.
We will implement a CRM solution of your choice, enhancing it with required add-ons and integrations to fit your business flow.
- Faster time to market
- Market-tested technics
- Saturated market of CRMs to choose from
- Balanced pricing models
Top-Rated CRM Development Company in the USA
Having an excellent understanding of customer relationship management, Velvetech helps businesses streamline workflows with custom CRM solutions and off-the-shelf products. Consulting, implementation, and integration with enterprise tools are the core of our expertise.
We have been providing CRM software development and customization services since 2009, working with tried-and-tested CRM platforms like Salesforce, Microsoft Dynamics, SugarCRM, Creatio, Zoho, HubSpot, and many others to take your customer communications to the next level.
Who Makes Us Stronger
Ready to implement or customize a CRM?
Microsoft Gold Partner
With proven competency in over 80 areas, Velvetech maintains its Golden status in partnership with Microsoft in Application Development and as a Cloud Services Partner.
Certified Creatio Partner
Velvetech collaborates with Creatio in the provision of sophisticated CRM solutions for clients. Together we enable businesses to take complete advantage of the low-code process-driven CRM.
HubSpot Partner
Velvetech supports organizations with top-notch CRM software and services tailored to accelerate growth, streamline business processes, drive sales, and reduce operational costs.
CRM Migration from Zoho to Creatio
Velvetech helps a healthcare consulting company optimize their sales, marketing, and service processes. We’ve replaced several solutions with a low-code CRM platform Creatio to reduce the company’s operational costs by 30% and increase the contract renewal rate by 17%.
AI-Powered Call Analytics and Transcription Service
Velvetech has implemented CRM Creatio and AI-Powered Call Analytics with Transcription Service for the inbound call center. These solutions have helped DataGuard USA increase conversion rates, enhance customer experience, and improve call center performance.
CRM Implementation and Integration with QuickBooks
Velvetech implements a feature-rich CRM platform Creatio and integrates it with QuickBooks and Mail Server. We help an IT consulting company automate their sales and customer service processes, which leads to the success of their internal operations.
Integration of KAZOO VoIP System with Salesforce CRM
Velvetech assists a leading business communication provider with the integration of their VoIP system and Salesforce CRM. We’ve delivered voice calling, call logging, and recording capabilities inside CRM. The solution has become a competitive advantage and helped a company win new partners.
AI-Powered Call Analytics for Insurance
With the use of AI and ML technologies, Velvetech has helped an insurance agency reduce average call handle time by 45% and lift customer conversion rates by 52%. We’ve implemented Call Analytics and Speech-to-Text Transcription to unlock the company’s full salesforce potential.
Implementing CRM for a Fintech Company
We’ve assisted a large financial organization with the implementation of CRM Creatio and its integration with their in-house system, a call center, a help desk, and an email marketing platform. The solution enabled the company to improve customer experience and enhance engagement with prospects.
Of course! Modern CRM systems can easily automate lead routing, follow-ups, customer onboarding, service case management, and reporting. But today, one can’t be surprised by that anymore. With AI capabilities, however, CRM platforms can deliver predictive lead scoring, sales forecasting, churn prediction, customer segmentation, intelligent recommendations, real-time analytics, and much more.
As a provider of CRM development services with 15+ years of experience, Velvetech helps businesses combine workflow automation with AI-driven insights. This leads to faster decision-making, improved team productivity, and more personalized customer engagement.
CRM Development Costs
Custom CRM
$25K-$150K+
To build a fully custom CRM tailored to your unique workflows and requirements.
Platform-Based CRM
$10K-$75K+
To implement, integrate, and customize an existing CRM platform.
Request the cost of CRM implementation services
Contact us, and our team will shortly provide you with a detailed estimate according to your unique business and tech requirements.
What Our Clients Say
