What if every customer deals with your single most effective salesperson?
Gaining Control of Contact Center Performance
What if every customer could deal with your single most effective sales and service person?
Watch the webinar, where Velvetech and Creatio experts discuss how AI and low-code technologies boost the performance of contact centers and elevate productivity across the sales, service, and marketing teams.
Elevate Productivity Across the Board
- Grow business faster
- Make outcomes predictable
- Keep tabs on performance
- Set up transparent workflows
- Improve staff efficiency
- Get real-time insights
- Enjoy productivity growth
- Help customers faster
- Boost confidence on the call
Full-Featured AI Contact Center Suite
Intelligent Solutions for Data-Driven
Sales and Service Calls
Unified Contact Center
Reach your customers via calls, emails, texts, and social messaging — all from a single platform.
- Inbound and outbound call center
- Power Dialer
- Data capture for call disposition, call notes and results
- Activities planning and task management
- Sending follow-ups and SMS notifications for missed calls
- Integration with CRMs and business decision support systems
Call Analytics
Make every call count toward the bottom line with built-in real-time and post-call analytics.
- Call transcripts with dialogue visualization
- Call timing details
- Call recording and playback with timestamps
- Agent auto-scoring based on preset criteria
Conversation Intelligence
Let AI help your agents become top performers who close more deals and resolve more customer issues than ever.
- Access to knowledge base and prompts on the call
- Agents coaching and fast onboarding
- Objections handling
- Dynamic call scripts and script adherence
Call Queues Management and Routing
Optimize your call center so that your customers spend more time talking to your agents and less time staying on hold.
- Map out customer journey on a call to the second
- Craft persuasive conversations with script editor
- Mute / Hold / Transfer calls
Dashboards and Reports
Get a real-time picture of your sales force performance and zero in on the campaigns or depts that need your attention.
- See what skills drive more deals
- Customize dashboards
- Integrate with third-party business intelligence and other services
Sales Boost at the Top Insurtech Company
Insureon on AI Call Center Solution
“We had an idea to build a machine-learning system that would help our sales agents — in real-time, while they were on sales calls — leverage all of our company’s collective knowledge in a given selling situation.
Since we deployed this solution, we’ve seen average call-handle times for our agents drop by as much as 45% and experienced a 52% lift in customer conversion rates.”
READ CASE STUDYIntegration-Ready Platform for AI Tools
Middleware Platform
Middleware is at the core of any call center environment. It brings together call routing, speech recognition, and call analytics. In the end, you get a comprehensive system where all building blocks are interconnected.
Telephony Integration
Make the most of the world-class telephony by RingCentral or KAZOO, or even bring your own VoIP telephony and connect it with our ready-to-use infrastructure. Get insights from your calls, regardless of the phone system.
Business Intelligence
Our AI Cloud Platform accumulates conversational data that can be used by business support systems to generate actionable advice. Leverage the power of our AI Platform’s API to to continue building innovations.
World-Class Partners
