August 24, 2021 — Velvetech, a Chicago-based custom software development company, today announced an expanded partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, to streamline customer communications and foster transparency of contact center operations. The company has released a new solution on the RingCentral App Gallery called AI-Powered Call Analytics for RingCentral.
Velvetech supports the clients with advanced IT services and powerful digital solutions to help them address challenges and achieve ambitious business goals. Focusing on CRM implementation and call center automation, Velvetech provides companies across various industries with tech tools to unlock the full potential of their sales, marketing, and service processes.
“We are excited to partner with RingCentral to bring cutting-edge solutions to our clients and help them set up new high standards in customer engagement and contact center productivity. Imagine a world where each customer is dealing with your top-performing salesperson. Is this just a dream or reality? A Contact Center with AI-Powered Call Analytics is making every company’s dream come true,” according to Yuri Yushkov, CEO, Velvetch.
The partnership will accelerate the delivery of call analytics to support clients’ initiatives in advancing digital transformation. AI-powered solution built on RingCentral’s open API platform and integrated with a CRM system allows users to scrutinize all inbound and outbound calls.
With real-time call transcriptions, an auto-scoring component, and customized reports and dashboards, the users can make informed decisions and get meaningful insights from data to boost greater customer engagement and value. That results in positive business outcomes.
“Reliability, security, and scalability are the core components of RingCentral’s cloud communications platform,” said David Lee, vice president, product management at RingCentral. “The integration of Velvetech’s AI-Powered Call Analytics with RingCentral will offer customers a scalable platform that provides vast opportunities to elevate call center operations: from training a new agent to supercharging marketing campaigns across all offices.”
About Velvetech
Velvetech LLC is an award-winning custom software development and consulting company from Chicago, IL that facilitates innovation and growth in the mid-size market. The company’s core services include enterprise software integration, business communications technology consulting, provision of intelligent AI/ML-enabled call centers, web and mobile apps. Relying on our thought leadership and technology expertise, our client partners get solutions that enable rapid implementation of their development strategies and lead to superior business results.
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