October 29, 2024 — Velvetech, a US-based custom software development company, is proud to announce the rebranding of its contact center solutions. AI-powered Contact Center Product Suite now carries the new name Velvetel Pulse, which better represents its capability to transform customer communications and support operational business needs. This evolution underscores the driving force of AI in boosting business success.
Velvetech has a proven track record in delivering sophisticated contact center solutions tailored to enhance omnichannel communication and streamline the work of various departments like sales, marketing, and support. The company’s products are known for their ability to boost productivity, improve customer engagement, and elevate operational efficiency.
Velvetech’s CEO, Yuri Yushkov, shares his thoughts on the rebranding, “Velvetel Pulse signifies a new chapter in our contact center solutions, reflecting our commitment to empowering businesses with cutting-edge tools for customer engagement. By leveraging AI technology, we enable companies to streamline operations, enhance communication, and ultimately deliver a superior customer experience.”
Velvetel Pulse is the company’s flagship product that comes equipped with cutting-edge features, including intelligent call management, AI-based analytics, advanced dashboards, dynamic call scripts, real-time transcripts of conversations, and a knowledge base. These features make Velvetel Pulse an indispensable asset for contact center operations across a wide range of industries.
While Velvetel Pulse serves as the central hub for all customer interactions, its components like Velvetel Telephony and Velvetel Connect, both of which have undergone rebranding as well, can be leveraged as standalone products.
Velvetel Connect is renowned for integrating platforms like Creatio with top VoIP providers to offer seamless connectivity. Velvetel Telephony, on the other hand, delivers a modern, cloud-based phone system and provides businesses with a flexible and scalable communication tool. As part of the comprehensive rebranding, Velvetel Telephony has introduced new functionalities:
- Real-time transcription of calls, which helps concentrate on customer conversations, enhance the quality of interactions, and improve post-call evaluations.
- SMS capabilities, which provide agents with an additional communication channel to reach customers through their mobile devices.
- Integration with MS Teams, which enables making calls via the Teams UI to further streamline omnichannel customer interactions.
About Velvetech
Velvetech LLC is an award-winning custom software development and consulting company with headquarters in Miami, FL and an office in Chicago, IL. The company’s core services include enterprise software integration, business communications technology consulting, provision of intelligent AI/ML-enabled call centers, web and mobile apps. Relying on our thought leadership and technology expertise, our client partners get solutions that enable rapid implementation of their development strategies and lead to superior business results.
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